Frequently Asked Questions
Everything you need to know about your Starface experience.
How long does shipping take within the UK?
Standard shipping typically takes 2-3 business days. We also offer express options if you need your pimple patches in a hurry.
Are Starface products cruelty-free and vegan?
Yes! All our Hydro-Stars and skincare products are 100% vegan, cruelty-free, and Leaping Bunny certified.
How do Hydro-Stars actually work?
Our patches are made of hydrocolloid, a material clinically proven to absorb fluid and help reduce inflammation to shrink spots overnight.
Can I return my order if I change my mind?
We accept returns on unopened, unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on used skincare items.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally from the UK store?
This store specifically services the UK. For orders to the US, Canada, or Europe, please visit our dedicated regional websites.