Returns & Exchanges

We want you to love your glow, but if you are not 100% satisfied with your Starface purchase, we offer a 30-day return window for unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened packaging and were purchased from our UK online store within the last 30 days.

• 2.
  Contact Support

  Email our friendly support team at [email protected] with your order number and the reason for your return to receive a return authorization.

• 3.
  Pack and Ship

  Securely package your items and use the provided shipping label or a tracked service to send your parcel back to our UK warehouse.

• 4.
  Receive Refund

  Once our team inspects your return, we will process a refund to your original payment method within 5-10 business days.